(908) 362-7772   |   149 NJ-94, Blairstown, NJ 07825   |   contact@blairstownlimousine.com

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MASTER SERVICE POLICY

Thank you for choosing Blairstown Limousine. To ensure fairness, availability for all clients, and an exceptional transportation experience, we maintain the following policies. Every client is valued, and every trip is handled with safety, professionalism, and care.

Family-First. Relationship-Driven. Modern Luxury.

MISSION & CORE VALUES

Blairstown Limousine is committed to providing safe, reliable, and respectful luxury transportation throughout New Jersey and surrounding states. As a family-owned company, we believe transportation should remove stress, protect dignity, and foster trust.

Our mission is to deliver secure, punctual, and relationship-focused service while maintaining the highest standards of professionalism for both passengers and chauffeurs.

I. CANCELLATION POLICY

1. Standard Reservations

• Free cancellation up to 48 hours prior to scheduled pickup.
• Cancellations within 48 hours: 50% of total booking.
• Cancellations within 24 hours or failure to cancel: 100% of total booking (no refund).

2. Special Events (Weddings, Proms, Concerts, etc.)

• Non-refundable deposit required at booking.
• Cancellation at least 14 days prior: allowed.
• Cancellation within 14 days: 100% charge.

3. No-Show Policy (Standard Reservations)

• Full fare charged if client fails to appear without notice.
• Driver will wait 15 minutes unless otherwise agreed.

II. CLIENT RIGHTS & EXPECTATIONS

Respectful Treatment

Clients and their property are always treated with courtesy, discretion, and respect.

Safety & Security

• Chauffeurs undergo rigorous background checks.
• Drivers receive specialized training in situational awareness and emergency response.
• Vehicles are fully licensed, insured, and compliant with all regulations.

Punctuality & Presentation

• Drivers are punctual and professionally dressed.
• Real-time GPS and flight monitoring are used when applicable.

Clean & Smoke-Free Environment

• Vehicles are maintained to luxury standards.
• Smoke-free vehicles; $250 minimum fee for biohazard or smoke cleaning.

Accessibility

Assistance is provided to clients requiring support, including personal care attendants or service animals. Personal care attendants may travel at no extra cost if sharing origin and destination with the client.

III. UNIVERSAL SERVICE GUIDELINES

• Advance Booking: All trips should be booked in advance per company policy.
• Modifications: Changes must be made at least 24 hours prior and are subject to availability.
• Payment Terms: Payments are due per the reservation agreement, upfront or at pickup.
• Personal Belongings: Clients must secure their belongings; Blairstown Limousine is not responsible for loss.
• Seat Belt Compliance: All passengers must wear seat belts while the vehicle is in operation.

IV. AIRPORT PICKUP CHARGE POLICY

1. Base Fare

• One-way airport transfer to destination.
• Flight arrival monitoring included.

2. Complimentary Wait Time

• Domestic flights: 45 minutes after actual arrival.
• International flights: 60 minutes after actual arrival.

3. Wait Time Charges

$1.00 per minute after complimentary window.

4. Parking & Airport Fees

Parking fees, airport access, or curbside charges billed to client.

5. Delayed Flights

Flights monitored in real-time. Pickup adjusted at no extra cost unless wait exceeds complimentary window.

6. Airport No-Show

Full fare charged if client fails to show with no contact. Chauffeurs wait up to 45 minutes for domestic and 60 minutes for international flights after actual arrival unless otherwise instructed.

V. SAFETY & EMERGENCY PROTOCOLS

In the event of an accident or emergency, passengers must follow the chauffeur's instructions.

During severe weather or unsafe conditions, in cases of severe weather or unforeseen emergencies, Blairstown Limousine may offer a credit or rescheduling at our discretion.

VI. SANITATION & CONDUCT

• Vehicles are smoke-free.
• $250 minimum fee for biohazard or smoke-related cleaning.
• Blairstown Limousine maintains a zero-tolerance policy for discrimination, harassment, neglect, or unsafe conduct.

VII. NON-EMERGENCY MEDICAL TRANSPORT

Strictly non-emergency. Drivers will call 911 in case of medical emergencies.

VIII. LIMITATION OF LIABILITY

Not responsible for delays due to traffic, unexpected weather, airport operations, mechanical issues, or force majeure circumstances.